Conflict holds great potential for harm and for good. The results of unhealthy conflict impact us individually and contribute to negative individual and team performance. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict in their lives, leading to healthier, happier relationships and work environments. Conflict has many sources, including miscommunication, disagreements, stress and personality differences. This workshop will teach participants to understand the dynamics of conflict and equip them with the skills needed to respond confidently and effectively.

After purchasing this course please go to your "My Courses" space and open the YMCA Management Fundamentals folder.